Hard Rock Hotel Riviera Maya - Heaven Adults Only -Inclusive - Puerto Aventuras
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Hard Rock Hotel Riviera Maya - Heaven Adults Only -Inclusive
Puerto Aventuras Km. 72 Carretera Cancun-Tulum
No. of rooms
154
WiFi
Pool
Spa/wellness
Parking
Meals
facilities
Rooms for singles
We speak
ES
8.5/10
Children stay
is not possible
No. of rooms
154
WiFi
Pool
Spa/wellness
Parking
Meals
facilities
Rooms for singles
We speak
ES
8.5/10
is not possible
Situated in Puerto Aventuras, 21 km from ADO International Bus Station, Hard Rock Hotel Riviera Maya - Heaven Adults Only -Inclusive features accommodation with free bikes, free private parking, an outdoor swimming pool and a fitness centre. This 5-star resort offers a private beach area and room service. The property has a garden, as well as a restaurant that serves American and Brazilian cuisine.
The rooms are fitted with air conditioning, a flat-screen TV with satellite channels, a minibar, a coffee machine, a shower, free toiletries and a wardrobe. Free WiFi and a private bathroom fitted with a hot tub and a hairdryer are accessible toguests, while certain rooms are fitted with a game console.
A buffet breakfast is available at the resort.
Hard Rock Hotel Riviera Maya - Heaven Adults Only -Inclusive offers a hot tub. You can play billiards at the accommodation, and the area is popular for snorkelling.
Speaking English and Spanish, staff at the 24-hour front desk can help you plan your stay.
Playa del Carmen Maritime Terminal is 21 km from Hard Rock Hotel Riviera Maya - Heaven Adults Only -Inclusive, while Tulum Archeological Site is 45 km away. Cozumel International Airport is 36 km from the property, and the property offers a paid airport shuttle service.
The hotel day starts from hour 15:00 and ends at 12:00.
Upon check-in photo identification and credit card are required.special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Infants from 0-3 years old are free.
All children from 4 to 17 years old extra charges apply.
When travelling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areasthe leash is not required.
Only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note thatSpecial Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Gold Deluxe Double Room. This quadruple rooms special feature is the hot tub. The spacious quadruple room provides air conditioning, a private entrance, a balcony with garden views as well as a private bathroom featuring a bath. ;
Diamond Deluxe Double Room. The hot tub is the standout feature of this double room. The spacious double room features air conditioning, a private entrance, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 1 bed. ;
Platinum Deluxe Double Room with Terrace. The hot tub is the standout feature of this double room. The spacious double room features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 1 bed. ;
Rock Royalty Level - Deluxe Platinum. The hot tub is a top feature of this double room. The spacious double room features air conditioning, a private entrance, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 1 bed. ;
Gold Deluxe King Room - PURE. The hot tub is the standout feature of this double room. The spacious double room features air conditioning, a private entrance, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 1 bed. ;
Rock Suite Platinum. This suites special feature is the hot tub. Featuring a private entrance, this spacious suite also comprises 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The suites kitchenette, which features a dishwasher, is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a coffee machine as well as sea views. The unit offers 2 beds. ;
Deluxe Platinum Sky Terrace King room. This double rooms special feature is the hot tub. The spacious double room provides air conditioning, a private entrance, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 1 bed. ;
Deluxe Room. Guests will have a special experience as the double room offers a hot tub. Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a private entrance, soundproof walls, a minibar as well as garden views. The unit offers 1 bed. ;
King Room with Garden View. Guests will have a special experience as this double room provides a hot tub. The spacious double room offers air conditioning, a private entrance, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed. ;
Deluxe King Room. This double rooms special feature is the hot tub. The spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a bath and a shower. This double room features soundproof walls, a minibar, a flat-screen TV with satellite channels and a balcony. The unit offers 1 bed. ;
Budget Double Room. This double rooms special feature is the hot tub. The spacious double room provides air conditioning, a private entrance, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.
License number: 008-007-000402/2025
Live sport events (broadcast)
Fruits
Yoga classes
Physical distancing rules followed
24-hour front desk
Face masks for guests available
Massageadditional charge
Daily housekeeping
Cashless payment available
Private beach area
Physical distancing in dining areas
Meeting/banquet facilities
Soundproof rooms
Guests have the option to cancel any cleaning services for their accommodation during their stay
Snack bar
Pool with view
Business centreadditional charge
Fitness
Process in place to check health of guests
Guest accommodation sealed after cleaning
Outdoor furniture
Private parking
Tennis equipment
Restaurant
Saunaadditional charge
Guest accommodation is disinfected between stays
Tennis court
Chapel/shrine
Pet bowls
WiFi
Parking on site
Internet services
Wine/champagne
Hand sanitizer in guest accommodation and key areas
Security alarm
Valet parking
Babysitting/child servicesadditional charge
Swimming pool
Airport pick upadditional charge
Facilities for disabled guests
All plates, cutlery, glasses and other tableware have been sanitized
Airport shuttle
Ironing serviceadditional charge
CCTV outside property
Garden
Free WiFi
Water park
Nightclub/DJ
Lift
Non-smoking rooms
Air conditioning
Shared stationery such as printed menus, magazines, pens, and paper removed
Golf course (within 3 km)
Use of cleaning chemicals that are effective against Coronavirus
Barber/beauty shop
Infinity pool
Delivered food is securely covered
Outdoor pool
Airport drop offadditional charge
Minimarket on site
Themed dinner nights
Spa and wellness centreadditional charge
Laundryadditional charge
Fax/photocopyingadditional charge
Smoke alarms
Outdoor pool (all year)
Airport shuttle (additional charge)
Fitness centre
Hot tub/Jacuzzi
Staff follow all safety protocols as directed by local authorities
Bingo
Heating
Sun umbrellas
Bowlingadditional charge
CCTV in common areas
Breakfast in the room
Mobile app for room service
Shuttle service (additional charge)
First aid kit available
Sun terrace
WiFi available in all areas
Linens, towels and laundry washed in accordance with local authority guidelines
Parking
Spa facilities
Luggage storage
Sun loungers or beach chairs
Evening entertainment
Snorkelling
Tour desk
Food can be delivered to guest accommodation
Fire extinguishers
Designated smoking area
Trouser press
Entertainment staff
24-hour security
Shuttle service
Access to health care professionals
Contactless check-in/check-out
Beach
Key card access
ATM/cash machine on site
Fitness classes
Car hire
Games room
Safety deposit box
Free parking
Billiards
Screens or physical barriers placed between staff and guests in appropriate areas
Bar
Room service
Beachfront
Adults only
Live music/performance
Pool bar
